DAILY CLAIMS DESK ADJUSTING

• Comprehensive Claims Handling: Our network of experienced desk adjusters is equipped to manage all types of daily claims, providing thorough investigations, accurate assessments, and timely resolutions.

• Personalized Service: Each claim is handled with a personalized approach, ensuring that policyholders receive empathetic and efficient service.

CALL CENTER SUPPORT

• First Notice of Loss (FNOL): Our call center services include handling initial notices of loss, providing a seamless and supportive first point of contact for policyholders.

• Status Inquiry Calls: We manage a team of call center representatives trained to offer general updates on claim status and next steps, reducing the workload on your internal teams.

CATASTROPHE (CAT) DESK ADJUSTING 

• Rapid Response Teams: In the wake of natural disasters and other catastrophic events, our CAT desk adjusters are ready to respond at a moment's notice, ensuring that your policyholders receive prompt and effective support.

• Scalable Solutions: Our services can be scaled up rapidly to handle high volumes of claims following a catastrophe, helping you maintain quality and responsiveness under pressure.

Claims Management Consulting

• Process Optimization: Leverage our decades of expertise to refine and optimize your claims handling processes, improving efficiency and customer satisfaction.

• Training and Education: We offer training programs for your staff, focusing on best practices in claims management, customer service, and technical skills development.